Questionable customer service from BDL

[SKOOTERBUM]

i have a BDL enclosed belt drive in my bike that has less than 1,500 miles on it. i purchased the complete drive assembly back in 2004. due to multiple heart attacks and health issues related to them, the bike has set for a lot of time while i was dealing with my health.

i finally got the bike painted, and assembled at the end of last summer. as my luck goes, i didn't apply the loctite properly, and had a clutch dog back out on me, and damaged some parts of the drive assembly.


i've managed to collect all of the parts i need to put the drive back together, except for one. the front pulley outer belt guide is trashed, and i need a new one to be able to complete my bike.

i've searched all of the major bike retailers in hopes they might sell them. they don't !! so here i set with basically a completely new BDL enclosed belt drive, that i can't use because i am not able to get this damn belt guide.

here's the really great part about my search for this part. as a last resort, i went to BDL's web site, and sure enough, they have the part advertised on there site. so i tried to make an on-line purchase for the part, and they have a minimum purchase amount that has to be made before they will sell to the general public.

i looked all over there web site to find the minimum purchase amount, so i could figure out what it was going to cost me to get this part, but they don't list what the minimum purchase amount is.

so i called BDL the next day and talked to there "technical support person" about my needs. this guy was very short with me after he found out what i was in need of. i'm sure he was thinking he wasn't going to waste his time with my little purchase, and the fact that i need this part to get my bike back on the road was of no concern to him.

he didn't give the time to tell him that i was going to purchase more items to meet there minimum purchase. he tried telling me he didn't think they had the belt guide, even though it is clearly listed on there web site. he asked me for my phone number so he could call me back, after he checked into the availability of the part.

i've not received any call back from him or anyone else from BDL. i also sent them an email asking about the part, and expressed my need for the part to be able to put my bike back together. they haven't responded to my email either.

so i have just spent $350 for replacement parts for this drive, only to be shafted by BDL for a belt guide that has to be used to run this drive. had i known they will not sell the smaller replacement parts for there drives, i would have spent the $350 on the purchase of a different brand of drive.

i will never purchase anything they offer again. i strongly recommend that anyone that has a problem with there BDL product, do your homework first, and make sure you can get all of the parts that you'll need before purchasing anything. or you may end up like me, and have a bunch of money tied up in something you can't use !!!!!

they rate as one of the worst customer service experiences i have ever had.

since they are not concerned about customer service, and it's apparent to me that they are not going to sell me the belt guide, i'm going to have to see about making one, or having one made. if i have to pay to have one made, i'm guessing it's going to cost me at least $75. this is total "bullshit" !!

they must be making one hell of a profit on there parts to be able to treat a customer like this in todays economy.

i'm going to make sure everyone i know is aware of this experience i've had with them.

BDL gets a big "F" and i'll give em a "U" too.........

[threadkiller]

I've called BDL numerous times over the years, just Monday in fact, and have always received great support, tech and returned phone calls.

As far as purchasing something from the internet, every website I've ever visited always has items displayed that may not currently be in stock.

Even the biggest of distributors, Drag, Bikers Choice, Custom Chrome, etc, can't possibly stock every single thing in their catalogs as they too must rely on outside suppliers, manufacturers, and transporters.

I'm sorry for your troubles, but perhaps if you had contacted one of the venders here on CC, John at Scooters for instance, some if not most of this situation might have been avoided.

Just my measly .02

TK.

[Barefoot Choppa]

Originally Posted by threadkiller

I've called BDL numerous times over the years, just Monday in fact, and have always received great support, tech and returned phone calls.

As far as purchasing something from the internet, every website I've ever visited always has items displayed that may not currently be in stock.

Even the biggest of distributors, Drag, Bikers Choice, Custom Chrome, etc, can't possibly stock every single thing in their catalogs as they too must rely on outside suppliers, manufacturers, and transporters.

I'm sorry for your troubles, but perhaps if you had contacted one of the venders here on CC, John at Scooters for instance, some if not most of this situation might have been avoided.

Just my measly .02

TK.

Exactly.......

[morrison100]

get a primo revera.case closed

[SKOOTERBUM]

there's no doubt that others have received good customer service from BDL, but flat out they've shit on me !!!!

they have left me hanging with hundreds of dollars tied up in something i can't use......

the manufacturer should be the first one to "TRY" to help me. i also asked them in my email, to lead me in the direction of some one that could help me if they couldn't, and i've gotten no reply to that question either.

there is no excuse for this. it is plain and simple BAD CUSTOMER SERVICE !!!!

[Mr Scary]

i didn't apply the loctite properly, and had a clutch dog back out on me, and damaged some parts of the drive assembly.

Apparently I'm missing something. Cause I'm really trying to undersatnd how ANY company is responsible for any of this, 8 years after the fact.

Businesses don't survive on handouts.

[SKOOTERBUM]

Originally Posted by Mr Scary

Apparently I'm missing something. Cause I'm really trying to undersatnd how ANY company is responsible for any of this, 8 years after the fact.

Businesses don't survive on handouts.

yes you are missing something here. drink another beer then re-read my post moron.

i am not laying any blame on them about "MY" F U with not applying the loctite correctly. which i am only assuming was the cause of my breakdown.

please show me where i tried laying any blame on BDL for my breakdown ????

where did a say i was asking for a handout ????

i must be missing something ?????

little girls being an ass.....i am not missing this............

[Mr Scary]

You're laying the blame, cause you're trashing their customer service, because you didn't get your way on a situation YOU CAUSED!!!!!

[RB Donovan]

Originally Posted by Mr Scary

Apparently I'm missing something. Cause I'm really trying to undersatnd how ANY company is responsible for any of this, 8 years after the fact.

Businesses don't survive on handouts.

I don't think his bitch is with the quality of the part being fucked-up, but rather he feels that due to his error in installation there was a problem, and now trying to get BDL to take his money to replace the part is beneath them because the price of the part is very minimal. (AKA bad customer service.)

As a side note I had a problem with a minimal cost part from them and they replaced it immediatley at no cost to me.

Just my assessment of the situation.



SCOOTERBUM, If it were me in your situation I would try calling back and pleading my case again, and if you get nowhere with that, try speaking with someone else. Ask to speak with his boss if necessary and above all, BE CIVIL

[SKOOTERBUM]

Originally Posted by RB Donovan

I don't think his bitch is with the quality of the part being fucked-up, but rather he feels that due to his error in installation there was a problem, and now trying to get BDL to take his money to replace the part is beneath them because the price of the part is very minimal. (AKA bad customer service.)

As a side note I had a problem with a minimal cost part from them and they replaced it immediatley at no cost to me.

Just my assessment of the situation.



SCOOTERBUM, If it were me in your situation I would try calling back and pleading my case again, and if you get nowhere with that, try speaking with someone else. Ask to speak with his boss if necessary and above all, BE CIVIL

thanks RB Donovan !!

it might be worth another call, i dunno ?? when you get kicked once, it's hard to go back to see if you will get kicked again......

like i said in my original post, as soon as they knew what i was after "THEY" copped an attitude, didn't have the time to help me......

since i can't ride my bike without the part, i suppose i will have to give it another try.

i've worked in the customer service field many years, and i know that you will get nowhere by being an ass. on the other side, i also learned that the customer gets treated with respect, and you always try to go the extra mile for them. BDL failed on both accounts.

[Mr Scary]

Originally Posted by SKOOTERBUM

BDL failed on both accounts.

Well, let's think about this for a minute...Had you installed the primary correctly...we wouldn't be talkin about this, now...would we? So it begs the question...How is BDL responsible for your failure, 8 years after the fact?

[SKOOTERBUM]

Originally Posted by Mr Scary

You're laying the blame, cause you're trashing their customer service, because you didn't get your way on a situation YOU CAUSED!!!!!

why don't you find something else to do......

your only trying to be an ass concerning this post.

it's obvious you do not understand the english language, or you would not be posting your ignorance for all to see.......

obviously i am not the only one to see this......

[SKOOTERBUM]

Originally Posted by Mr Scary

Well, let's think about this for a minute...Had you installed the primary correctly...we wouldn't be talkin about this, now...would we? So it begs the question...How is BDL responsible for your failure, 8 years after the fact?

your just like a fly, you keep coming back.....

as i asked in my first post, relating to your response to my complaint with BDL....

show me where i am blaming BDL for my break down ????

you can't do it, so your just trying to be an ass.....

you prove that once an ass, your always an ass.....

grow up.......

[Mr Scary]

Originally Posted by SKOOTERBUM

why don't you find something else to do......

your only trying to be an ass concerning this post.

it's obvious you do not understand the english language, or you would not be posting your ignorance for all to see.......

obviously i am not the only one to see this......

No!!!! What's obvious is that I am against Trash threads, especially when a person admits improper installation, and expects special treatment 8 years later!!!!!!!

[EscaladeSteve]

Originally Posted by SKOOTERBUM

yes you are missing something here. drink another beer then re-read my post moron.

Yeah, what he said!