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  #1 (permalink)  
Old 03-07-2009, 05:33 AM
DB DB is offline
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Vulcan Works Motorway Engineering Beware

Vulcan makes some good CNC machined parts, but beware of thier oil pumps. I have had an ongoing oil leak problem with my Vulcan oil pump that was a serious bitch to figure out. The main body of the pump has an oil pressure relief hole machined into the top portion where the case requires a relief hole drilled (Shovel motors). This is standard on newer model high flow oil pumps such as S&S and JIMS oil pumps. The Vulcan is basically a copy of these. The problem with the Vulcan pump is that the pressure relief hole is over milled and OEM gaskets do not completely seal the hole, leaving a gap between the oil pump main body and the case. So you get a high flow oil leak!!

Save yourself a headache and stress and spend the extra $80 bucks for an S&S oil pump.

This was a highly frustrating experience and tough to trouble shoot, because the open space between the oil pump and case was not visible to the eye!

Motorway (Vulcan) does not have the best customer service or tech help.

What I am going to do for any of you who have had the same problem, is this: I am a dealer for River Primo so I get dealer pricing on S&S and JIMS oil pumps. If you have had a probelm with your Vulcan oil pump and need a new pump that is going to function without leaks, I will order you an S&S or JIMS Oil pump for the lowest price possible. I am putting in my order on Monday and it won't come soon enough.

This problem is typical of a CNC machinist who is not familiar with the requirements of the part. Maybe these guys know thier business well and I just happen to get a faulty part, but that is a poor reflection of quality control. In my case there is none with the oil pump!! It should have been checked and/or tested before it left the machine shop! Too critical a part not too!!

www.lillianrosechoppers.com

lrchoppers@yahoo.com

Last edited by DB; 03-16-2009 at 11:20 AM..
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  #2 (permalink)  
Old 03-10-2009, 12:34 PM
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Yep,

http://www.vulcanworks.net/

They don't reply to my emails. Man, salesman today still cold call, spam, fax all kinds of stuff to get leads but when you actually solicit their business you don't respond? I don't get that.
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  #3 (permalink)  
Old 03-10-2009, 03:33 PM
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DB, could you have gotten one that was flawed with the overmill? I know Joe Johns that owns Vulcan, he's not just a machinist, he rides from way back. I also know this, they are a NRC nuclear qualified shop that makes parts for nuclear reactors to within 10ths of a thousanths tols. My guess is, you got one that might have missed tech, hard time believing they have made that type of part with a serious flaw in bunches just knowing who he is and what they do there. But sometimes shit happens, sorry you had a problem with one of his parts. I used a fair number on one of my shovels, and the shit was the best machine work I have ever seen from anybody.

No doubt though, it is almost impossible to get him on the phone.
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  #4 (permalink)  
Old 03-16-2009, 11:16 AM
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That is possible, and they said they would correct the problem. I have ordered many parts from them and also agree thier parts are generally top quality machined parts. I have just been having problems getting a hold of them or getting them to respond to e-mails. I like thier tranny plates, wheel spacers, grips, and other stuff, but I am still having ordering issues with them. I ordered a sporty fork cup kit and they sent me the wrong parts. I have tried calling them, e-mailing them, and FAX them, with no response.

I think if they just slow down and double check thier machining and orders, maybe they can get a grip on some better customer service. They are not easy to deal with. When you do order something off the net, the order arrives within a couple days. Quick shipping, but wrong parts. I have had to send parts back to them three times now. I am getting discouraged. I am generally vary patient and give folks the benefit of the doubt, but Motorway just does not respond well to customers, especially thier dealers!
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  #5 (permalink)  
Old 03-17-2009, 06:33 PM
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thanks for the heads up brother. I was just about to order some sporty cups whew im in a crunch right now and i dont have time for wrong parts thanks again.
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  #6 (permalink)  
Old 03-18-2009, 05:00 AM
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Well, thier phone has been disconnected as of Monday, I sent them a FAX and they do not reply, no call backs yet. I still have not recieved my replacement oil pump or refund, so I guess I will stop payment on my credit card purchase for the fork cup kit and I'm screwed out of $170 on the oil pump! That is how it's looking right now. I was really hoping to keep them as a parts vendor because many of thier parts are great quality, but looks like they are another failure in the industry! Too bad! All it would take is some better quality control and customer friendlyness. Not much to ask.
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  #7 (permalink)  
Old 03-20-2009, 07:22 PM
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really a whole bunch to ask these days ... unfortunatly
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  #8 (permalink)  
Old 03-21-2009, 09:16 AM
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Has anyone here used a Vulcan oil pump or had any issues with Motorway? I sent them back the defective pump over a week ago and they have not made good on it. They also have failed to send me the proper fork cups for my sporty after screwing up that order. They still are not answering the phone, not responding to e-mails, not responding to FAX. Anyone know these guys or have contact with them?
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  #9 (permalink)  
Old 03-24-2009, 11:01 AM
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Quote:
Originally Posted by kirkscustoms View Post
DB, could you have gotten one that was flawed with the overmill? I know Joe Johns that owns Vulcan, he's not just a machinist, he rides from way back. I also know this, they are a NRC nuclear qualified shop that makes parts for nuclear reactors to within 10ths of a thousanths tols. My guess is, you got one that might have missed tech, hard time believing they have made that type of part with a serious flaw in bunches just knowing who he is and what they do there. But sometimes shit happens, sorry you had a problem with one of his parts. I used a fair number on one of my shovels, and the shit was the best machine work I have ever seen from anybody.

No doubt though, it is almost impossible to get him on the phone.
They will not answer phone, e-mails, FAX's or nothing. I have attempted to contact them multiple times using every possible method.

I surely would not buy a Panhead motor from these clowns. If there was a problem with the motor, you would be hung out with no way to contact them.

DO NOT BUY from Vulcan/Motorway!! THEY DO NOT STAND BY THIER PRODUCT!! This is what ticks me off!!

Last edited by DB; 03-27-2009 at 06:26 PM.. Reason: I was being too hard
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  #10 (permalink)  
Old 03-26-2009, 05:24 PM
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I used to work at Titian Motorcycles, we bought well over 50 oil pumps from Motorway.
The S&S pumps on the S&S motors that we used, caused the motors to
to puke oil from the breather, after trying everything to rectify this and nothing working, James from S&S told us to use Motorway's billet pump.
We did and it cured our problem. Those pumps from Motorway / Vulcan Works saved our ass.
These pumps were out long before Jim's even thought about making pumps.
Every part we have ever bought from Vulcan Works is first class.
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  #11 (permalink)  
Old 03-26-2009, 09:20 PM
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Quote:
Originally Posted by fxnick View Post
I used to work at Titian Motorcycles, we bought well over 50 oil pumps from Motorway.
The S&S pumps on the S&S motors that we used, caused the motors to
to puke oil from the breather, after trying everything to rectify this and nothing working, James from S&S told us to use Motorway's billet pump.
We did and it cured our problem. Those pumps from Motorway / Vulcan Works saved our ass.
These pumps were out long before Jim's even thought about making pumps.
Every part we have ever bought from Vulcan Works is first class.
Interesting that this is your first post and you are miraculously here to bail out Vulcan AKA: Motorway!

I will now give Motorway, Joe Johns the benefit of all my doubt. He e-mailed me this AM and told em he was away in Europe for the past few weeks. He said the oil pump they sent me was for a MID USA 114" motor and must have been mixed up in the batch of regular pumps.

Johns said he tried calling me 4 times to refund my money yesterday. I did not get any messages.

If the oil pumps I got were for Mid Usa 114" motors, then it was a mistake in controls on Vulcans part and I would have had no way of knowing this. I did not even know that MID USA had a diffferent oil pump set up, but it is a duplicate of all others. The only difference would be the relief hole is milled larger. But the gakset they sent me with the assembly did not cover the hole and it leaked like a broken dyke.

Last edited by DB; 03-27-2009 at 06:32 AM.. Reason: Contacted by Vulcan
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  #12 (permalink)  
Old 03-27-2009, 06:28 PM
DB DB is offline
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As of this AM I received an e-mail from J.Johns stating he had re-imbersed my credit card and he is sending me the correct fork cups. So he is making good on the problem. Nuff said!
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Old 03-27-2009, 06:57 PM
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Quote:
Originally Posted by DB View Post
Interesting that this is your first post and you are miraculously here to bail out Vulcan AKA: Motorway!

I will now give Motorway, Joe Johns the benefit of all my doubt. He e-mailed me this AM and told em he was away in Europe for the past few weeks. He said the oil pump they sent me was for a MID USA 114" motor and must have been mixed up in the batch of regular pumps.

Johns said he tried calling me 4 times to refund my money yesterday. I did not get any messages.

If the oil pumps I got were for Mid Usa 114" motors, then it was a mistake in controls on Vulcans part and I would have had no way of knowing this. I did not even know that MID USA had a diffferent oil pump set up, but it is a duplicate of all others. The only difference would be the relief hole is milled larger. But the gakset they sent me with the assembly did not cover the hole and it leaked like a broken dyke.
Ya i was searching the internet and came across this, i signed up here just so i could put my 2 cents in about this.
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  #14 (permalink)  
Old 03-29-2009, 12:10 AM
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Check! Hopefully the customer service and quality control will imporve. I do agree that Motorway / Vulcan manufactures some great parts!
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Old 04-21-2014, 02:09 PM
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I think these guys are out of business. I had to file a paypal claim against them due to not receiving my spacer and not answering at least a dozen phone calls last week, and a minute ago today?
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