Questionable customer service from BDL
i have a BDL enclosed belt drive in my bike that has less than 1,500 miles on it. i purchased the complete drive assembly back in 2004. due to multiple heart attacks and health issues related to them, the bike has set for a lot of time while i was dealing with my health.
i finally got the bike painted, and assembled at the end of last summer. as my luck goes, i didn't apply the loctite properly, and had a clutch dog back out on me, and damaged some parts of the drive assembly.
i've managed to collect all of the parts i need to put the drive back together, except for one. the front pulley outer belt guide is trashed, and i need a new one to be able to complete my bike.
i've searched all of the major bike retailers in hopes they might sell them. they don't !! so here i set with basically a completely new BDL enclosed belt drive, that i can't use because i am not able to get this damn belt guide.
here's the really great part about my search for this part. as a last resort, i went to BDL's web site, and sure enough, they have the part advertised on there site. so i tried to make an on-line purchase for the part, and they have a minimum purchase amount that has to be made before they will sell to the general public.
i looked all over there web site to find the minimum purchase amount, so i could figure out what it was going to cost me to get this part, but they don't list what the minimum purchase amount is.
so i called BDL the next day and talked to there "technical support person" about my needs. this guy was very short with me after he found out what i was in need of. i'm sure he was thinking he wasn't going to waste his time with my little purchase, and the fact that i need this part to get my bike back on the road was of no concern to him.
he didn't give the time to tell him that i was going to purchase more items to meet there minimum purchase. he tried telling me he didn't think they had the belt guide, even though it is clearly listed on there web site. he asked me for my phone number so he could call me back, after he checked into the availability of the part.
i've not received any call back from him or anyone else from BDL. i also sent them an email asking about the part, and expressed my need for the part to be able to put my bike back together. they haven't responded to my email either.
so i have just spent $350 for replacement parts for this drive, only to be shafted by BDL for a belt guide that has to be used to run this drive. had i known they will not sell the smaller replacement parts for there drives, i would have spent the $350 on the purchase of a different brand of drive.
i will never purchase anything they offer again. i strongly recommend that anyone that has a problem with there BDL product, do your homework first, and make sure you can get all of the parts that you'll need before purchasing anything. or you may end up like me, and have a bunch of money tied up in something you can't use !!!!!
they rate as one of the worst customer service experiences i have ever had.
since they are not concerned about customer service, and it's apparent to me that they are not going to sell me the belt guide, i'm going to have to see about making one, or having one made. if i have to pay to have one made, i'm guessing it's going to cost me at least $75. this is total "bullshit" !!
they must be making one hell of a profit on there parts to be able to treat a customer like this in todays economy.
i'm going to make sure everyone i know is aware of this experience i've had with them.
BDL gets a big "F" and i'll give em a "U" too.........